Bridgeline Software Develops #2 Ranked Professional Financial Web Site in the Nation

January 17, 2002

Dalbar Inc., Ranks John Hancock site as one of the best!

Boston, Mass. January 17, 2002 -Bridgeline Software today announced that Dalbar has recently ranked John Hancock Financial Professional Web Site as the second best Financial Professional Web site in the United Sates. Dalbar is a professional independent research company.

Bridgeline Software's Vice President & COO, William Matteson said, " We are very proud that Bridgeline Software has been able to work with the John Hancock team to provide John Hancock with world class Internet Solutions. We are excited for the team at John Hancock, they are a great company to work with."

John Hancock Financial Services, Inc. (NYSE: JHF ) and its affiliated companies provide a broad array of insurance and investment products and services to retail and institutional customers. As of September 30, 2001, John Hancock and its subsidiaries had total assets under management of $118.8 billion.

Bridgeline Software is a leading custom web development company in New England. The company develops quality Internet and Intranet products that provide a competitive advantage, enhanced communications, and enhanced productivity for our clients. The types of applications we develop include B2B and e-commerce web sites, content management software solutions, database programming, custom e-Learning/e-Training programs, and custom intranet based employee information programs. Some of Bridgeline Software's customers include John Hancock, Nationwide Financial, National Education Association (NEA), Fidelity, BP, PricewaterhouseCoopers, and the United States Postal Service.

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